Cancellation & Refund Policy
If you find it necessary to cancel your tour, please let us know as soon as possible. ROAM trips are intentionally designed for small groups so space is limited. No refunds are given on deposits or final payments should you need to cancel. For that reason, we highly recommend guests purchase a travel insurance policy.
ROAM Adventures Inc. is not responsible for any additional costs that may arise in the event of a trip alteration or delay caused by circumstances beyond our control. To avoid confusion, we require written notice of cancellation, by email, fax or standard mail. The following fees will apply to cancellations and are calculated as of the date we receive your written cancellation notice.
If you must cancel your stay, your refund is as follows:
Earlier than 90 days before trip – your deposit is forfeited
Your balance is due at 90 days, so for cancellations 89 or less, the balance will be forfeited – unless we can find someone to fill your space. In this case, only the deposit is retained.
Our cancellation policies are strictly enforced, so we highly recommend that all guests purchase trip cancellation and interruption insurance. ROAM Adventures Inc. is not responsible for ensuring the appropriate level or amount of coverage is purchased. Please contact your travel insurance provider to ensure you have appropriate coverage for your entire trip.
ROAM Adventures Inc. reserves the right to cancel any trip prior to departure for any reason whatsoever, including insufficient bookings, safety threats including natural disasters, political instability, terrorism or logistical problems that may impede trip operations. If we have to cancel a tour due to insufficient bookings, you may choose between an alternate trip or a full refund. If the alternate trip chosen is of a lower value than the originally booked then you are entitled to a refund of the difference. If the alternate tour chosen is of a higher value then you will pay the difference in price.
If a tour has to be cancelled due to circumstances beyond our control, e.g. political instability, natural disasters, labour strikes. pandemics etc, there will be no refund from ROAM Adventures Inc.
Please contact your travel insurance provider for details on how to start a claim. ROAM Adventures Inc. is not responsible for expenses incurred by trip participants in preparing for a cancelled trip (for example non-refundable advance purchase plane tickets, visa fees, inoculations, equipment etc., or for any additional arrangements for other travel plans associated with this tour). We will make every reasonable effort to contact you as soon as it appears that a trip may be cancelled.